Key job responsibilities:

• Duplicating and troubleshooting product and technical issues faced by clients.
• Working and developing in-depth product expertise in order to provide solutions for product issues.
• Taking ownership of technical issues, understanding customer requirements and workflow, and working within escalation processes to resolve more advanced issues.

Requirements for Product Support Engineer Job Opening at Sprinklr:

• Strong knowledge of MySQL, Familiarity with MongoDB a plus
•  Education level: Bachelor’s degree in a technical field, or equivalent work experience in a software/support and services
• Excellent written and verbal skills
• Strong analytical and problem-solving skills
• Ability to work in a highly collaborative and fast-paced environment o Solid grasp of the web and social media

Benefits at Sprinklr:

• Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity
• We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
• We invest in our people – Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together
• Hence, we believe in our product – Sprinklr is the most complete enterprise social technology in the world, and we’re not just saying that Forrester Wave said it for us! As such, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside