Key Responsibilities

• The Last Mile Analytics & Quality Team in Hyderabad is looking for a Transportation Quality Associate who will act as the first level of support for address resolution, geocode correction maps edits, driver support, and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
  1. Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
  2. Identify patterns emerging in the audits and contribute to process/program improvements.
  3. Provide timely responses to stakeholders on related tasks as per SOP and SLA.
  4. Systematically escalate problems to the relevant owners/ teams according to a pre-determined process.
  5. Highlight exceptions within SOPs, and work types to managers to improve workflow.
  6. Maintain records of day-to-day work by updating trackers or workflow tools.
  7. Meet business metrics and goals i.e. SLA, productivity, quality, and utilization benchmarks.
  8. Understand performance metrics for driving business goals.
  9. Work in a collaborative environment and contribute to the growth of the respective team/program.
  10. Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
  11. Provides inputs on new metrics and tools. Comes up with suggestions to improve productivity and quality. May be involved in improvement(s) (Kaizen) workouts.

Preferred Skillset for Quality Associate Job Opening at Amazon:

1. Excellent verbal and written communication skills.
2. Excellent  data presentation skills
3. Working Knowledge of MS Office products such as Word and Excel.
4. Sound problem-solving ability and analytical skills.
5. Proven ability to work productively and efficiently in an independent setting.
6. Excellent attention to detail and work with the highest level of accuracy.

Other Information:

• Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirements)
• Weekly Off: Rotational two – consecutive days off (it is a 5-day working week with 2 consecutive days off. The off days change based on business requirements)