Eligibility Criteria:

Education: Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.

Job Location: Bangalore

Experience: Freshers.

Skills: LabVIEW , NI TestStand ,Problem-solving skills, Interpersonal communication and soft skills.

Salary: Upto ₹6LPA (​As per glassdoor).

Job Description for Staff Platform Support Engineer Job Opening at Emerson:

• Partner with customers to ensure their success through in-depth technical knowledge of NI products, platforms, and systems.
• Act as a primary point of contact to address and resolve customer issues and challenges.
• Collaborate with internal teams (e.g., R&D, Support) to accelerate issue resolution and ensure timely progress.
• Respond proactively to customer technical needs and concerns, helping to maintain or expedite their development schedules.
• Build strong customer loyalty and a reputation as a trusted technical partner.
• Develop long-term relationships with customers by anticipating their needs and providing valuable technical insights.
• Identify customer technical needs that go beyond standard support and propose premium support services.
• Assist in upselling premium support services to enhance customer satisfaction and revenue growth.
• Advocate for customer needs by recommending platform and system improvements to R&D.
• Provide valuable customer insights to the Sales team to help shape future business strategies.

Knowledge and Attributes:

• Maintain a high standard of service quality while consistently meeting Service Level Agreements (SLA) with a target of 90%+ in customer satisfaction surveys.
• Ensure regular and consistent on-site presence at customer locations to support ongoing technical needs.
• Achieve and continuously develop expertise in NI offerings and customer applications, staying up-to-date with evolving technologies.
• Demonstrate strong ownership and drive for customer success, ensuring that customer needs are prioritized and met effectively.
• Apply technical responsibilities to demand generation, identifying opportunities that align with business goals.

Required Experience:

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