Experienced Jobs Vacancy – Senior Engineer Job Opening at NTT

Hafsa — Wed, 17 Apr 2024 06:31:00 +0000

NTT is hiring for the role of Senior Engineer for the Mumbai location. Please read the entire information carefully and apply if you are eligible for the Senior Engineer Job Opening at NTT

Eligibility Criteria:

Education: Advanced diploma, degree, or relevant qualification in IT/Computing

Job Location: Mumbai

Experience: 1+ years

Skills: Data Networking, IP Routing, WLAN

Salary: Upto ₹6.5 LPA (Expected)

Job Description for Senior Engineer Job Opening at NTT:

Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
Perform necessary checks, apply monitoring tools and respond to alerts
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assist in analyzing, assigning, and escalating support calls
Investigate third line support calls assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide field engineering services to clients
Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identify opportunities for work optimization including opportunities for automation of work

Preferred Skills :

Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Alos has the ability to maintain a positive outlook at work
To work well in a pressurized environment
Work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Also has the ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Required Experience:

Demonstrated work experience
Also has demonstrated experience required in Engineering function within a medium to large ICT organization
Demonstrated experience of Managed Services
Working knowledge of ITIL processes
Demonstrated experience working with vendors and/or 3rd parties