Education: Bachelor's Degree in Engineering or related fields

Job Location: Coimbatore

Experience: 0-7 years

Skills: Good communication skills, IT & organizational skills.

Salary: Upto INR 6.9 - 8 LPA (As per Glassdoor)

• Answering customer queries through phone, e-mail & chat about product features and capabilities.
• Helping customers with basic troubleshooting, configuration difficulties and advanced technical issues in the product by working closely with the development team.
• Prompt communication of customer requirements to the development team.

• Understanding of modern IT management and ITSM concepts
• Familiarity with Windows,Mac, and Linux OS applications, endpoint security, IT operations, support management tools, and basic networking concepts
• Hands-on experience with tools like EDR, SOC, SCCM, Intune, AV, and Endpoint/Mobile device management would be a plus
• Excellent written and verbal communication skills

Zoho Corporation is a renowned software company that offers a suite of cloud-based software for businesses, ranging from customer relationship management (CRM) and productivity tools to email marketing and finance.

Founded in 1996 by Sridhar Vembu and Tony Thomas, Zoho has grown to become a global player with a commitment to providing affordable and scalable software solutions.

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