What can you expect?

• Provide online application, product configuration, and batch support
• Publish daily readiness reports to stakeholders
• Analyze issues received by the incident management portal and provide clarification, solutions, and workarounds for them
• Provide support to business queries including incident tracking and triaging
• Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups
• Coordinating with third-party vendors and other application owners as and when needed
• Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines
• Publish weekly/Monthly/Ad-hoc reports as per business need
• Provide environment support including environment monitoring, deploying fixes, enhancements, sanity tests, and batch support
• Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds
• Provide QA support as part of a unit, system, and user acceptance testing
• Support admin activities like status reporting and metrics generation for stakeholders
• Support application audit, disaster recovery testing, and Pen testing activities
• RCA on production issues and plan for permanent fixes
• Adhere to SLAs and deliver projects on the agreed timeline
• Experience in handling onshore stakeholders
• Identifying vulnerability and involve in patching activities
• Involve in documentation and compliance activities

What is in it for you?

• Standard MMC Salary Package
• Standard MMC Colleague Benefits
• Huge landscape to learn new technologies and apply your skills

We will count on you to:

• Programming skills in any scripting language
• Awareness of  API Technologies –REST/JSON and SOAP/XML, and tools like Splunk, Postman, SoapUI, etc.
• Good understanding of relational database concepts, Oracle PL/SQL
• Must have Level 2 and Level 3 App Support experience in Java technology
• Must have ITIL knowledge or certification
• Knowledge of bug trackings and source code management tools like Jira and bit bucket
• Ability to multi-task and liaise with multiple stakeholders
• Excellent analytical, decision making and communication skills
• Ability to identify process improvement opportunities
• Adaptability to change
• Knowledge of processes & best practices within the team & industry

What you need to have: 

• 0-2 years of IT support and development experience
• BE/ BTECH/ MCA/ M TECH
• Good knowledge of JAVA, SQL & Spring Framework
• ITIL process knowledge

What makes you stand out?

• Insurance domain and experience
• Knowledge of DevOps tools and processes