Preferred Skills:

• At least 1+ years’ experience in web-based software development and software deployment processes, C# and .NET
• Experience working on SQL and other databases, including software configuration
• Experience in managing client relationships
• Analytical, troubleshooting & problem-solving ability
• Expertise includes track and manage numerous parallel activities
• Ability to work efficiently and independently with minimal supervision
• Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
• Very strong communication skills and ability to interact with executives.
• You will go through Ivalua’s certification process to learn the Product.

Job Description for Software Engineer Job Opening at Ivalua:

• Use Ivalua Buyer technical framework (C# .NET & SQL) to review and provide guidance / recommendation to meet specific business requirements.
• Attend meetings and proactively engage in discussion of vulnerabilities to determine the validity of the finding and mitigation plan.
• Responsible for patch management and bug fixing of the web application based on vulnerabilities found
• Proactively review existing projects application to facilitate and support in mitigation of any vulnerabilities.
• Respond to application owners and support the understanding of the issues by being the facilitator between all stakeholders.
• Open and track tickets until closure according to policy timelines (high rating and critical rating vulnerability), including capturing the relevant information in the ticket and collaborating with stakeholders to resolve the vulnerabilities.
• Preparation of metrics using data visualization tools to track the progress of all project applications vulnerabilities and maintain compliance throughout.
• Participate to security audits for our Customers and security process audit for Professional Services and Partners.
• Build tools to anticipate any security issues and socialize the tools to the Professional Services team and Partner community

IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.

Preferred Skills:

• You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
• You are a master of SQL (writing and optimizing queries)
• Must have experience in technical support, and if possible customer management.

Desired Qualities:

• Excellent written and verbal communication skills  and at ease in a multicultural environment
• You have strong autonomy and good management of priorities
• You want to develop your customer relationship management skills.
• This position is open to experienced profiles as well as young graduates.
• 3+ years of experience on L3/L4 Software Product Technical Support Process

Job Description for Application Engineer Job Opening at Ivalua:

• Management of customer relations on the application
  • Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
  • Responsible for your customers satisfaction by providing attention and technical expertise
  • Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner
• Maintenance:
  • Follow-up, qualification, and prioritization of customer requests
  • Expertise needed in troubleshooting code and SQL issues
  • Staying up to date with trends with new syntax, query optimization, and
  • Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
  • Ability to communicate well with customers and team members
• Change requests:
  • Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
  • Parameterization of the solution and reduction of specific code
• Upgrade solution:
  • Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
  • Customer acceptance and production
  • Customer support and follow-up of associated anomalies
• Expertise in solution and Customer Satisfaction:
  • Training in new and advanced products. Support for partners and customers
  • Feedback to R&D of customer needs and projects
  • Punctual participation in customer specification and configuration workshops

What you will find at Ivalua: 

• A stimulating work environment focused on innovation
• You will join a global team, imbued with diversity, made up of extremely passionate, talented colleagues, recognized as experts in their field
• A solid training and internal mobility program
• Full benefit packages with quarterly bonuses & shared incentives
• Social events (afterworks, sports, music) organized regularly (in normal times)
• We are proud of the experience we bring to our customers through our agility, pragmatism, enthusiasm, reliability as well as our will to always challenge ourselves in order to continue learning and improving.

IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.