Eligibility Criteria:

Education: Bachelor's or Master's degree 

Job Location: Hyderabad

Experience: 0 - 2 Years

Skills: Good Communication

Salary: Upto 3.5LPA to 5LPA (As Per Glassdoor)

Responsibilities of an Associate Service Desk Representative Job Opening at Diebold Nixdorf:

• Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
• Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
• Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
• Uses remote tools to troubleshoot, analyze and resolve technical issues.
• When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
• Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
• Informs manager or dedicated IRM team in case of customer escalations.
• Documents all activity and updates the appropriate knowledge management, reporting and other systems.
• Ensures high levels of customer satisfaction at all times.

Required qualifications, capabilities, and skills:

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
• Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.

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Eligibility Criteria:

Education: Bachelor’s degree (B.S/B.A)

Job Location: Remote

Experience: 0 - 2 Years

Skills: Good Communication skills

Salary: Upto ₹5 LPA – ₹14 LPA(As per Glassdoor)

Responsibilities for the Software Engineer I Job Opening at Astreya:

• Help to provide administration, development, and application support for end users
• Assist in the design, develop, code, test and debug system software
• Review code and design
• Assist with configuring and integrating third-party software components and technologies
• Help to perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
• Help to address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
• Assist with appropriate logging and tracking of incidents and requests from identification through to resolution as per established policies
• Provide limited after hours and on-call support as needed
• Assist with review and development of test documentation
• Work with stakeholders and cross-functional teams on projects and initiatives
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Requirements qualifications, capabilities, and skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Understanding of various development programs
• Ability to quickly learn customer support processes, tools and techniques
• Excellent communication skills in English (both speaking and writing)
• Ability to collaborate and work remotely including use of communication tools
• Ability to multi-task and self-organize including prioritization of activities
• Understanding of using monitoring systems
• Attention to detail

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Click Here To Apply for the Software Engineer I Job Opening 

If the link is expired, the opportunity is closed or disabled by the company. Check for other opportunities.

The post Freshers Jobs Vacancy – Software Engineer I Job Opening at Astreya appeared first on JumpWhere.