Eligibility Criteria:

Education: BE/BTech/MCA degree or above in Computer Science/IT

Job Location: Bangalore (Hybrid Remote) 

Experience: 0 - 2 Years

Skills: Network protocols, SQL

Stipend: Up to ₹5 LPA – ₹8 LPA (As per Glassdoor).

Job Responsibilities of Associate Technical Support I Job Opening at Anthology:

First-Level Support

• Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
• Troubleshooting and resolving common technical problems related to operating systems, networks, and applications
• Communicating with clients via email, chat, and phone to provide updates and resolve issues

Root Cause Analysis & Knowledge Base

• Documenting Root Cause Analyses (RCA) for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients
• Continuously improving knowledge base content and contributing to the creation of documentation to address common issues

Customer Communication

• Effectively communicating with customers, ensuring clear updates and timely resolutions for reported issues
• Act as a liaison between technical teams and customers to ensure a smooth support experience

On-Call & Shift Work

• Participating in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours
• Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage.

Problem-Solving & Troubleshooting

• Demonstrating strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions
• Proactively monitor systems and escalate issues when necessary to minimize downtime

Collaboration & Teamwork

• Collaborating with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues
• Maintaining effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues

Required qualifications, capabilities, and skills:

• 0-2 years of experience in IT support, system administration, or a related field
• Familiarity with ticketing systems such as ADO & Salesforce
• Proficiency in Windows or Linux operating systems
• Basic understanding of network protocols (TCP/IP, DNS, DHCP)
• Experience in web server management and associated troubleshooting
• Basic knowledge of SQL (writing basic queries)
• PowerShell scripting skills for automation and troubleshooting
• Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms
• Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
• Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly
• Ability to handle multiple tasks in a fast-paced, dynamic environment
• Strong attention to detail and commitment to high-quality service delivery
• Fluency in written and spoken English

Preferred skills/qualifications:

• Understanding of virtualization technologies (e.g., VMware, Docker)
• Knowledge of CI/CD pipelines and automation tools
• Familiarity with ITIL processes or frameworks

For more info, click here!!

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The post Freshers Jobs Vacancy – Associate Technical Support I Job Opening at Anthology appeared first on JumpWhere.

Eligibility Criteria:

Education: BE/BTech/MCA degree or above in Computer Science/IT

Job Location: Bangalore

Experience: 1 - 2 Years

Skills: C#, .NET/.NET Core, MVC, Web API, WC

Stipend: Up to ₹6.5 LPA – ₹12 LPA (As per Glassdoor).

Job Responsibilities of Associate Software Engineer II Job Opening at Anthology:

• Analyzing business requirements, providing constructive suggestions and input that help refine acceptance criteria
• Understanding the design for enhancements in the product and developing accordingly; actively participating in design discussions
• Participating in all phases of product development through development, unit testing, testing and demonstration
• Developing testable, reusable, efficient, legible code for enhancements in Product Suite
• Stabilizing and maintaining the Product Suite, analyzing the root cause of issues, and suggesting areas for improvement
• Actively participating in SCRUM ceremonies to raise issues/areas of concern and suggest areas of improvement
• Working with team members to ensure delivery of high-quality software and team commitments are met

Required qualifications, capabilities, and skills:

• BE/BTech/MCA degree or above in Computer Science/IT or equivalent functional experience
• 1-2 years of relevant experience in software development at a SaaS-based company
• Strong technical background in Microsoft technologies (C#, ASP.Net) with experience in web-based application development
• Hands-on experience in .NET/.NET Core, MVC, Web API, WC
• Hands-on experience with jQuery, React, or equivalent UI frameworks
• Familiarity with SCRUM
• Understanding of RDBMS
• Ability to analyze business requirements and provide viable technical solutions and discuss impacted areas
• Experience developing testable, reusable, efficient, legible code for enhancements
• Experience with unit testing and debugging
• Good analytical and problem-solving skills
• Debugging and troubleshooting skills
• Strong communication skills and ability to work well in a team environment, comfortable with direct communication with all levels of technical and business resources
• Fluency in written and spoken English

Preferred skills/qualifications:

• Knowledge of Microsoft Azure, Dynamics 365 on customization
• Knowledge of Dynamics 365
  • Solutions – Building, Layering and Publishers
  • Schema, Workflow, Business Rules, Plugins
  • Flow/Power Automate with connectors
  • Azure Functions, Logic Apps, Power Apps
  • Integrating with 3rd party ISVs

For more info, click here!!

Click Here To Apply for Associate Software Engineer II Job Opening

If the link is expired, the opportunity is closed or disabled by the company. Check for other opportunities.

The post Experienced Jobs Vacancy – Associate Software Engineer II Job Opening at Anthology appeared first on JumpWhere.

Eligibility Criteria 

Education Degree in Computer Science or related field or relevant years of work experience

Job Location Bangalore (Hybrid Remote)

Experience 0-2 years

Skills C#, ASP.NET MVC, JavaScript, jQuery, TypeScript, HTML5, CSS

Salary Upto ₹5- 8 LPA (As per Glassdoor)

www.anthology.com

Click Here To Apply for  Associate Software Engineer Job Opening

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The post Freshers Jobs Vacancy – Associate SE Job Opening at Anthology appeared first on JumpWhere.